Refund Policy
Clear rules to protect customers, the platform, and digital license integrity.
Before reveal
Refund requests can be reviewed if the key has not been revealed and setup work has not started.
After reveal
Digital license keys may be non-refundable after reveal unless support confirms a verified activation issue.
Setup services
Refund eligibility depends on the delivery stage and time already spent on setup or review.
How to request
Open a support ticket with the order number, issue description, and screenshot of any error when available.
Manual review
High-risk orders or unclear payments may be manually reviewed before delivery or refund decisions.
Do not send passwords or sensitive payment data in refund requests. Use the order number only.