Frequently Asked Questions

Instantly after payment is confirmed, your license key, account credentials, or setup details appear inside your customer dashboard, and a copy is emailed to you. Nothing ships physically — everything is digital and immediate.

Yes. Keys activate through the official vendor activation servers. If a key ever fails to activate due to a technical mismatch, we replace it or refund you per our policy.

The most common cause is an edition mismatch (for example, your PC runs Home but the key is for Pro). Open a support ticket with your order number and a screenshot of the error, and our team will guide you or replace the key.

A retail license is permanent for the device it activates. Subscription and setup services follow the billing cycle shown on the product page.

USD, EGP, and SAR. Switch currency from the top bar and prices update instantly.

The active methods are shown at checkout — follow the on-screen instructions for your chosen method to complete the order.

Yes, per our refund policy. If we cannot resolve an activation issue, we refund to your original payment method; card refunds usually reach your bank within 7–10 business days.

Yes. Open a support ticket or chat and our team walks you through download, installation, and activation step by step.

It depends on the product. Retail keys are typically one device (transferable). Check the highlights on each product page for exact limits.

For these, we provide ready-made account credentials and step-by-step activation instructions, emailed when your order is delivered. Subscription setups include a renewal reminder before each cycle.

For OTP account products, a "Get login code" tool appears in your dashboard after purchase — use it to fetch your latest code any time.

Every product page links to a full Guide with step-by-step usage, installation, and activation, plus screenshots. You can also browse the Guides section from the menu.